Software Update Information & Troubleshooting Tips

Upgrading to the latest software release of ManageMore Business Software is very simple.  Within the ManageMore program, under the Help menu section is a sub-menu titled "Intellisoft on the Web."  The first menu option titled "Software Update" will automatically take care of downloading the latest version of the software from our dedicated web servers.  Our upgrade process contains no messy installation process, no unzipping required, and no special passwords that need to be memorized.  We have truly made the software upgrade process  as simple as point and click.

Please be aware that your license agreement may only provide a limited period for you to download the latest software release.  If you are past this period, then you will be blocked from the software update process and will need to contact Intellisoft to renew your software subscription plan.

In the unlikely event that you are having difficulties with the automated download process,  please review the following troubleshooting tips:

1. Your Internet Service Provider or Intellisoft’s Web Server may have been down for maintenance during the time you attempted to download.  We recommend that you always re-attempt the download at a later time before assuming that some other problem exists.

2. In many cases, personal firewall software as well as anti-virus applications commonly interfere with software products that attempt to download files (ManageMore is no exception) from specific internet ports.  We recommend temporarily disabling these types of products and re-attempting the download process.

3. ManageMore requires the ability to briefly send and receive information from TCP port 80 or 18280.  This may present a problem with firewall applications, routers, and other devices which may block communication on unknown ports.  Please configure these devices to accept communications on this port number.  Note: ManageMore Version 4.0 or less all use port 18280 exclusively.  Only the later software versions started using the more common port 80 connection in order to avoid firewall issues.

4. If you are using a proxy server software, you may need to contact your network administrator to ensure proper configuration.  ManageMore uses the FTP service port for downloading and can sometimes be blocked or ignored by proxy server software.  For example, MS Proxy software by Microsoft, usually requires the winsock proxy client to be installed on the workstation when attempting to request common service ports like FTP services.

5. If you are using a hardware router to connect to the internet, there is a remote possibility that it has been programmed to block standard FTP services (port 21).  This is not too common, so consider this as a last possibility only.

6. Ensure that the computer or server you are downloading from has sufficient hard drive space to accept the software update.  The download file is approximately 25MB.

7. If you are on a computer network, please be certain that you have sufficient network privileges to copy or remove files from the ManageMore install directory (e.g., mmwin\Install).  It is strongly recommended that you log in as network administrator to avoid any possible user privilege conflicts.

If none of these troubleshooting tips resolve your software update issues, you will need to contact us.